Features Of The Childhood Cognitive Development Assignment

Features Of The Childhood Cognitive Development - Assignment Example Constructivists gain knowledge by operating gadgets to discover their properties. The organization is an inborn tendency to combine and integrate available schemes into coherent systems or bodies of knowledge. Intelligence in Piaget’s theory is a basic life function that enables an organism to adapt to its environment. Assimilation is the process of interpreting new experiences by incorporating them into existing schemes. Schemes are organized patterns of thoughts or actions that one constructs to interpret some aspects of one’s experience (Shaffer and Kipp 215). According to Piaget, adaptation is the condition in which an individual interacts with, embraces and live by his or her socio-physical and cognitive environment. An individual gets used to his or her environmental aspects regardless of their nature. Assimilation and accommodation concepts complement each other. While assimilation allows for embracement of one’s environment, accommodation requires an individual to accept and appreciate whatever the environment brings forth, including other humans and animals (Shaffer and Kipp 224). Piaget defined intelligence as a basic function of life that enables any organism or human to adapt and fit into his or its immediate environment. Most people would refer to the term as humans’ ability to perceive and comprehend information for use in cognitive development; and manage daily lives of a socio-physical environment. Sensorimotor stage is the first major period in Piaget’s stage theory, lasting approximately 2 years from birth. According to Piaget, during this stage children are not yet able to comprehend their world and must entirely rely on others especially their mothers to think on their behalf. Piaget asserts that imitation is the purest example of assimilation.

1984 First Five Chapters Summary Essay Example for Free

1984 First Five Chapters Summary Essay Readers are introduced to Winston Smith, his living situation which although called Victory Mansion is not lavish; it is a run-down apartment complex. Readers are also introduced to Big Brother, the government’s authority figure and figurehead for the Party. The telescreen always watches its Party Members, looking for traitors among them. Winston brings out a journal, out of view of the telescreen, because it is considered an act of rebellion against the Party. He writes about the films the Party makes, the dark-haired girl from work and O’Brien, someone he believes is against the Party. Winston believes the Thought Police will knock at his door, but it turns out to be Mrs. Parsons, his neighbor. Winston helps her with the Parsons’ plumbing and her children accuse him of thoughtcrime. Her children are upset that they couldn’t go see the public hanging. He goes back to his apartment and hides the journal. Winston then dreams of his mother and a sinking ship that he feels responsible for. He then dreams of a Utopia free from the Party where he is with the dark-haired girl from work. He wakes up to a whistle for the â€Å"Physical Jerks†, the Party’s regulated physical exercise. Winston is yelled at from the telescreen by the exercise manager. After the â€Å"Physical Jerks† Winston goes to work at the Ministry of Truth where he updates Big Brother’s orders and Party Records so what Big Brother says is always true. He makes up a story about a fictional person, Comrade Ogilvy, as a ideal Party Man who died. Winston then meets up with Syme, another Party member who revises the Newspeak dictionary. Syme talks about the aime of Newspeak is to erase words. Winston knows the Syme will be vaporized because he is too intelligent. Parsons, Winston’s neighbor, visits Winston to get their apartment’s dues. Parsons laughs about how his children treated Winston the previous day. The Ministry of Plenty announces an increase in production but Winston knows the increase is actually a lie. Winston believes he is being watched by the dark-haired girl, who he thinks is a Party agent. Chapter 1-5 Responses 1. I like Winston so far even though he seems very weak, which is just a result of the Party’s oppression. The Party seems to be everywhere, impacting everyone. 3. The movie, The Truman Show, is based off of the movie 1984 in the way that someone is controlling and watching over the protagonists lives. They have no privacy or choices. 6. I was very surprised that the exercise manager called out to Winston. Up until that point I believed the Party always watching was a scam to making people follow the Party. 7. I would like the next chapter to develop into Winston investigating the Party and trying to rebel more against them.

Comparison of Macbeth and Tomorrow, Tomorrow, Tomorrow :: essays research papers

  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚     Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚     Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   All people have probably considered that immortality would be an extremely joyous experience. William Shakespeare’s play Macbeth, tells of the quality of life and how man exerts it; this is in direct comparison with Tomorrow, Tomorrow and Tomorrow, written by Kurt Vaunnegut. Where as he also writes of the quality of life with the implication of immortality by drinking the miracle drink, Anti-Geresone. The insignificance of man from Shakespeare along with the concept of living forever from Vaunegut, draws the question of why would someone not want to die if life was so worthless. Both authors question the quality of life and as a result they express their concern in their writing.   Ã‚  Ã‚  Ã‚  Ã‚  In their work, each express different concepts on the same common scenario; Life not being very pleasant, â€Å" Tomorrow and tomorrow and tomorrow creeps in this petty pace from day to day to the last syllable of recorded time.† Which explains how all the days keep on coming and coming and yet man already is looking ahead to the next. In T&T&T (Tomorrow and Tomorrow and Tomorrow); Everything has been experienced over a Quadrillion times, which has in turn lead to life being predictable and somewhat pointless; just as in Shakespeare. Merely waiting for the next thing to happen as if it already has. The people want to live forever, but why, if Shakespeare’s analysis is correct in saying life is so insignificant, â€Å"Out, out brief candle.† Suggesting that this life is useless and should end. When in contrast in Vaunegut’s story death is the insignificance. Why die if one could live on? Truly William Shakespeare feels that the way man i s living is unacceptable and the man should feel the same or die; â€Å"It’s a tale told by an idiot full of sound and fury signifying nothing.† Rather in Tomorrow and Tomorrow and Tomorrow, the nothing William is speaking of is everything to them. Furniture, possessions, and such are important, but the lack of these provides space, which, in turn is their most precious commodity.

Deaf Culture

Deaf Culture in America CAPSTONE PROJECT By Heather Velez Liberal Arts Capstone LIB-495-OL010 Dr. David Weischadle April 19,2013 Abstract The purpose of this research paper is to answer the major question, what is Deaf culture? There are three sub-questions that will assist in answering the major question: (1) What constitutes Deaf culture? (2) How has American Sign Language impacted the Deaf community? (3) What are the major issues that are being addressed in Deaf culture today? With these questions answer, it will give a better understanding as to what Deaf culture is and that it is indeed a culture.The methodology of my research is based off of internet, books, and a survey. My methodology of this paper is clear and simple. It was hard to find a lot of credible sources that should be used in this paper. A survey of one question to the general public in order to prove a point and purpose of this paper. Gallaudet University website has amazing sources to use and also helped guide in choosing the right books/websites to do the research. In this paper there will be a lot of different terms that will confuse the readers.I will take the time now to go over a few of the terms that will be used in this paper. * ASL (American Sign Language) * Deafhood (Deaf Culture, Deaf pride) * ADA (Americans with Disabilities Act) * Bi-Bi (Bilingual-Bicultural) * CODA (Child of Deaf Adult(s)) * NAD (National Association of the Deaf) I With my research I have found a lot of interesting discoveries. Not only were the books and internet research but with the survey I conducted of one simple question, what is Deaf culture? After asking this question to 50 people I have received some interesting answers that were very surprising.This research has taught me a lot of interesting concepts and issues that are being faced today in the Deaf communities. II Table of Contents Introduction †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã ¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 1 Literature Review †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦ 3 Methodology †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 7 Results †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 9 Summary †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 16 Discussion of Results . †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 20Work Citied †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 21 III 1 Introduction In this paper I will be discussing Deaf culture in America. The word culture is always interesting and has always been debated on.When people think of Deaf culture they only think of the language that is shared among the Deaf communities. Just like other cultures, Deaf culture is more than just a language shared among others. Deaf culture has been debated on in such that it isn’t a culture and it’s still being debated on today (Padden and Humphries). This paper is intended to educate others about Deaf culture and how it is most defiantly a culture. Most people have not heard of Deaf culture and let alone have met someone Deaf. I hope that this paper will educate those who are unaware of Deaf culture and become more accepting.Deafness is known to be abnormal in the business world. Business professionals tend to miss read the Deaf communities because of thei r lack of speech and hearing loss. A lot of Deaf people in general are looked at as someone with a learning disability or might of psychological problems. In a professional setting things are done differently between the â€Å"Hearing Culture† and the Deaf culture. In Deaf culture it is alright to turn off and on the lights to get everyone’s attention in a room; this is not okay for a hearing professional (signmedia).There is a huge gap in knowledge among the general public on Deaf culture (Padden and Humphries). The way Deaf people act in their daily lives may confuse others. Because the general public might think the way Deaf people act is taboo; they think Deaf people have learning, psychological disabilities because it is not normal for 2 them. A lot of people don’t understand how Deaf people have a culture and might make assumptions that Deaf culture doesn’t exist (Wilcox 2-5). My job is to answer that major question; what is Deaf culture?There are a lso questions that arise such as, what constitutes Deaf culture? There are two other questions that are very important into explaining the importance of Deaf culture, which is, how has ASL (American Sign Language) impacted the Deaf community and what are the major issues that are being addressed in Deaf culture today? This topic is very important to me because I was raised in the Deaf culture. My entire family is Deaf and have faced many of these questions that hearing people are unaware about. I feel that it is my job to educate when I have the chance to do so.By being able to educate at least one person, I have done my job. I do not think there is enough information out there to reach everyone’s awareness of Deaf culture. While investigating this topic I will be trying to ask at least 30-50 people; Deaf and hearing, about what they think Deaf culture is. I am very curious as to how many understand Deaf culture and how many Deaf people actually know what Deaf culture is. Dea f culture has been suppressed for many years that even the Deaf people might not know what really makes up Deaf culture.I also what to get the Deaf people’s take on what they think are the major issues that are being dealt with today and also how they think ASL has impacted their communities (History). I know that everyone will have a different take on these two questions and it is always interesting to see the different answers. I know that these questions and the answer that I get back will make the paper a whole lot more worth reading and understanding from a Deaf person’s perspective. 3 Deaf culture is very important to the Deaf communities.Deaf people have for many years fought to have their culture recognized, but still to this day Deaf culture is still being questioned as a culture. I hope that this paper will show those who read this that there is more to Deafness than what meets the eyes. I hope that I am able to help others understand Deaf culture and have a new respect for the Deaf communities around us (Padden and Humphries). Literature Review Rev. Jesse L. Jackson once said, â€Å"The problem is not the students do not hear. The problem is that the hearing world does not listen. In 1988, the rally that went on at Gallaudet University, Deaf President Now, set off major awareness of the Deaf communities in the United States. This was the beginning of what would change how people perceived the Deaf communities to be. Although, this was 25 years ago, the Deaf communities are still trying to get the awareness out (Deaf President Now). The Deaf communities are still trying to educate the United States that they are not to be perceived as people with disabilities and are unable to do much, but perfectly able bodies that can do just about anything but hear.With that being said, the 1988 rally at Gallaudet University paved the way for other Deaf communities in the United States to raise awareness and try to educate others which remains a dif ficult task to this day. With no language and no culture, there is only isolation which Deaf people will no longer allow (Deaf President Now). Deaf culture has been questioned from time to time. It wasn’t until the rally at Gallaudet University 25 years ago that a light was shone on deafness as a whole. 4 Although Deaf culture was formally recognized in 1965, people still didn’t know much about it (J, Michelle).The definition of culture explained by Dictionary. com: 1. The quality in a person or society that arises from a concern for what is regarded as excellent in arts, letters, manners, scholarly pursuits, ect. 2. That which is excellent in arts, manners, etc. 3. A particular form or stage of civilization, as that of certain nation or period: Greek culture. 4. Development or improvement of the mind by education or training. 5. The Behaviors and beliefs characteristic of a particular social, ethnic, or age group: the youth culture; the drug culture. (dictionary. com) The debate still is whether or not Deaf citizens have a culture.Given the definition above of what constitutes a culture, Deaf culture consists of all of these. The Deaf culture in America, like many other cultures, have a shared language; American Sign Language (ASL) (Padden and Humphries). ASL is used for Deaf people to communicate with one another and also to communicate with hearing people who know of the language. ASL is a visual/gestural language; there is no vocal component to the language. ASL is not a universal language, but other countries do have their own signed languages such as Italian Sign Language, and British Sign Language (J,Michelle).The use of ASL shares an identification and unity with other Deaf members in communities. Dr. Barbara Kannapel has observed Deaf communities to understand their values, rules, and traditions. She has concluded the following: Deaf communities are supporters of the 5 primary sense of vision for communication at school, in their homes, and in their communities (About American). They value the Deaf children that enter the world as the future of their Deaf culture, it is important to them to have Deaf children to pass on their language.Continuation of Deaf culture goes through the traditions of their films, folklore, poetry, literature, organizations, and school reunions. These traditions are very important to the Deaf communities and those who have children must pass on their traditions, otherwise they will be judged within their communities (About American). Deaf culture has been looked at as arbitrary because most of their language, ASL, cannot be translated into English. Even though Deaf culture has been somewhat acknowledged, the Deaf people are still fighting to be recognized and respected (J, Michelle).ASL is a complete and refined language. ASL contains its own grammar, culture, and syntax. The standardized Sign Language can date back in the early seventeen hundreds which supports the ASL’s origins. A SL isn’t a written form of language and cannot be written into English. When translating ASL it is completely different from the English language (J, Michelle). Abbe de l'Epee was from Paris and developed the Old French Sign Language in his Deaf school in 1754 (History). This was the first time that Deaf individuals had a school they could attend and allowed to learn. This was the frame work in the making for ASL.Meanwhile, in America, Martha’s Vineyard the birth rate of Deaf people where astonishingly high. The Deaf people that lived in Martha’s Vineyard had a genetic code that caused deafness at birth. While there were so many Deaf people living in the area the Martha’s Vineyard Sign Language (MVSL) was created and used in so many households that had Deaf members. Another great man 6 named, Thomas Hopkin Gallaudet is accredited for the promotion of signing methods in America. He later partnered up with Dr. Mason Cogswell to research methods for Deaf chi ldren in Europe (History).Once Thomas had reached American the first Deaf school was opened in 1817, â€Å"American Asylum for the Deaf and Dumb. † It was at this very school that ASL was born and where all different Sign Languages could influence the making of ASL. Today this school is now known as, American School for the Deaf. The children that attended this school later graduated and moved on to opening their own Deaf schools in the United States, influencing the language to thousands of Deaf children and adults. American Sign Language wasn’t always accepted and had some difficult time being accepted within society.Near the end of the 1800’s the use of oralism was imposed on the Deaf. He didn’t believe that ASL was a language that should be used. He believed the Deaf were being lazy and could learn to speak. With this movement it had hindered the growth of ASL in many Deaf communities across America. Deaf individuals couldn’t use their hands to communicate anymore and had to try their best at speaking for what they wanted. This completely crushed the education and language they were destined to have. They no longer could understand anyone let alone themselves, no language meant isolation (History).Carol Padden and Tom Humphries are co-authors of the book Inside Deaf Culture. In chapter 6, they show the similarities with the past silent films to the modern day silent Deaf theater. There is no difference within the two but for some reason with the modern society that we live in, its taboo for silent Deaf theater. People do not 7 understand Deaf people in general enough to understand and appreciate the Deaf theater. Deaf theater is part of Deaf culture, when learning the language you have to be able to show gestures which are used in silent films and Deaf theater (Padden and Humphries 123-143).Deaf people have been pushed in so many different directions with so many people making changes on what they should be doing. The bot tom line is; no language and no culture there is only isolation which the Deaf people will no longer allow. With all of these milestones in the history of the Deaf culture, there is only more to come. Abbe de l'Epee was a great man that gave a â€Å"voice† to those Deaf people who were silenced by their communities (About American). With the help of Thomas Gallaudet, Gallaudet University would have never set off the major awareness about deafness to America.Gallaudet University was the place that paved the way for many Deaf Americans to stand up and educate those around them of their language and culture (Deaf President Now). Methodology This research paper is on the topic of Deaf culture in America. The major question that I will be researching is what is Deaf culture? This paper will also be exploring these sub-questions in order to conclude the research paper; what constitutes Deaf culture, how has American Sign Language impacted the Deaf community, and what are the major issues that are being addressed in Deaf culture today?This topic is very detailed and so many unexplored areas. There will be a few different ways in researching this project. There will be a survey asking the general public and Deaf communities a simple question of, what is 8 Deaf culture. This question will allow me to be able to show the major differences between the two different communities. This research will also be using the Gallaudet University website to do most of my research. With the help of Gallaudet University website, other sources were found. Gallaudet has done so much research on topics today that Deaf communities are facing and also on Deaf culture.Gallaudet is the best source to receive and find information on this topic and very reliable. I will be answering the following sub-questions: 1. What Constitutes Deaf Culture? Using the dictionary. com for definition of culture shows what is involved within a culture. This definition will better show the true meaning o f culture and show that Deaf culture is indeed a culture. Knowing the definition will help others understand Deaf culture. There will be a one question survey asking a mixture of Deaf and hearing people this question to get an idea as to how many know about Deaf culture or the definition of culture. . How has American Sign Language impacted the Deaf community? Looking through the history from signgenius. com, will give a better understand how American Sign Language has impacted the Deaf communities. Gallaudet University has also published an article called â€Å"About American Deaf Culture† which gives you an insight on the impact it has caused. 3. What are the major issues that are being addressed in Deaf culture today? 9 Gallaudet University archives will be assisting in answering this question and also the National Association for the Deaf.This question will have a long list of items, but this paper will be touching upon the most important topic of today. Once all of these sub-questions are answered, the goal is to get the general public to understand the Deaf community better and understand the meaning of Deaf culture. This research in hope will make others more interested in researching more on their own and answer more of their questions. I have already started to ask questions to the general public and to Deaf communities as I go along. I am collecting my answers and putting them into similar answered piles to make up some kind of percentage I could use in my paper.I am also researching the Gallaudet University archives for facts on each topic. I will be using the facts I find from Gallaudet University and from the questions that were answered by the people to confirm my findings in my paper. Results This paper is intended to answer the major question, what is Deaf culture? This question is also followed by three sub-questions to help answer my major question. (1) What constitutes Deaf culture? (2) How has American Sign Language impacted the Deaf community? (3) What are the major issues that are being addressed in Deaf culture today?These sub-questions will also in the end answer many other questions that might arise when reading this paper. The plan is to educate others who are unaware of this topic. Culture has been defined in a way that many believe deafness couldn’t possibly be 10 in its own category of culture (J, Michelle). This paper will be explaining that Deaf culture is indeed a true culture and should be respected just as much as other cultures. What Constitutes Deaf Culture? In order to answer this first question, what constitutes Deaf culture, we need to first look at the definition of culture.The definition is explained by Dictionary. com: 1. The quality in a person or society that arises from a concern for what is regarded as excellent in arts, letters, manners, scholarly pursuits, ect. 2. That which is excellent in arts, manners, etc. 3. A particular form or stage of civilization, as that of certain n ation or period: Greek culture. 4. Development or improvement of the mind by education or training. 5. The Behaviors and beliefs characteristic of a particular social, ethnic, or age group: the youth culture; the drug culture.Just like any culture in the world, Deaf culture consists of social beliefs, values, behaviors, literary traditions, and art which are explained above in the definition (About American). A Deaf house hold will have the same way of communication and how they are able to live within a hearing world. Flashing lights will be the first thing noticed within a Deaf house hold. They flash their lights to get attention of another family member or their alarms, doorbell, and telephone are connected to some kind of flashing device. American Sign Language (ASL) is also shared within the Deaf culture.This language is very important to the way they communicate. This language is very visual 11 and abstract, it’s important to have every detail laid out in the language i n order for a Deaf person to understand what is being said (Padden and Humphries 123-126). ASL shares no similarity to English grammatically; it doesn’t share any aspect of English in any way broken, gestural or even mimed. English uses the subject-object-verb while ASL uses topic-comment syntax. Sign language has been developed specific to their communities and isn’t universal (Nakamura).There are also small communities set up all over for Deaf people to come together and share information or just to have great conversations. These communities are very important to the Deaf culture because there are not a lot of Deaf people living in one area, in order to meet and learn information from each other they have little communities set up and have monthly gatherings. These communities are much like the ones you will find in small villages and tribes but in large industrial societies (Wilcox 2-5). How has American Sign Language Impacted the Deaf Community?To start out with a nswering this question I would like to give a little background on ASL just so there is a more understanding as to what ASL is and how it impacted the Deaf communities in America. ASL is a complete and refined language. ASL contains its own grammar, culture, and syntax. The standardized Sign Language can date back in the early seventeen hundreds which supports the ASL’s origins. ASL isn’t a written form of language and cannot be written into English. When translating ASL it is completely different from the English language (J, Michelle).Abbe de l'Epee was from Paris and developed the Old French Sign Language in his Deaf school in 1754. This was the first 12 time that Deaf individuals had a school they could attend and allowed to learn. This was the frame work in the making for ASL. Meanwhile, in America, Martha’s Vineyard the birth rate of Deaf people where astonishingly high. The Deaf people that lived in Martha’s Vineyard had a genetic code that caused deafness at birth. While there were so many Deaf people living in the area the Martha’s Vineyard Sign Language (MVSL) was created and used in so many households that had Deaf members (History).Another great man named, Thomas Hopkin Gallaudet is accredited for the promotion of signing methods in America. He later partnered up with Dr. Mason Cogswell to research methods for Deaf children in Europe. Once Thomas had reached American the first Deaf school was opened in 1817, â€Å"American Asylum for the Deaf and Dumb. † It was at this very school that ASL was born and where all different Sign Languages could influence the making of ASL. Today this school is now known as, American School for the Deaf.The children that attended this school later graduated and moved on to opening their own Deaf schools in the United States, influencing the language to thousands of Deaf children and adults. American Sign Language wasn’t always accepted and had some difficult time being accepted within society. Near the end of the 1800’s the use of oralism was imposed on the Deaf. Linguist believes that ASL wasn’t a language that should be used. They believed the Deaf were being lazy and could learn to speak. With this movement it had hindered the growth of ASL in many Deaf communities across America.Deaf individuals couldn’t use their hands to communicate anymore and had to try their best at speaking for what they wanted (History). This completely crushed the education and language they were destined to have. They no longer could understand anyone let alone 13 themselves, no language meant isolation. With this isolation came frustration. They were looked at as disabled and unable to function. No one thought anything of a Deaf person, they pushed them in the back of the classrooms and allowed them to sit there all day until school was finished (History). What are the Major Issues within the Deaf Community Today?There is one major issue that is hitting home for just about all Deaf communities in America. Deaf schools are closing throughout the entire United States. There were 63 Deaf schools in the United States; that is no longer the case (U. S. State). Currently there are about 12 different Deaf schools in the United States that are in jeopardy of closing, 9 of these schools are in New York alone. The cause of these schools closing is the proposal of saving money for each state. These schools are government funded even though they are private schools. The government officials are trying to cut down budget by closing these schools.They are also proposing that these students from the Deaf school attend the mainstream schools that are in their area. They think it’s as simple as that but it really isn’t. It is hard for a Deaf student to get an interpreter that is willing to stay throughout the entire school year with them (NAD). The advantages of a Deaf school are the following: 1. Exposure to Deaf culture. Chi ldren who are sent to Deaf schools are exposed to the culture and language. It is important that they are exposed to understand who they are and to provide self-esteem. 2. The environmental learning that surrounds the children is essential to their 4 language. Communication is very vital to any person in the world, being able to speak the same language in school provide a better learning experience. 3. Deaf schools prevent children from falling into education and social gaps. They are able to learn important life skills just like every other child. 4. Deaf schools that are closed translate into job losses for those that are Deaf teachers. These Deaf teachers are less likely to be hired into a public school (Stop Closing). Another issue has also risen in the year of 2003. This may not be an issue for the general public but it has become an issue for the Deaf communities.Before explaining this I do want to take the time to share the true passion the Deaf have for their culture. It is true that many Deaf people wouldn’t do anything to change their life, such as being able to hear. They love and accept who they are and embrace their Deafness and their culture (J, Michelle). With that being said, scientists have been able to identify 30,000 genes that make up the human being, this also including genes that cause Deafness. In the mix of all of the new findings colleges and universities all over were starting to offer American Sign Language courses.American Sign Language courses are among the fifteen most popular taught languages across the United States. With this genetic information doctors and scientists are approaching their goal in being able to identify and correct the gene for Deafness. With this possibility it will most likely eliminate Deafness and American Sign Language. This is a big blow to most Deaf communities across the United States because their culture is very precious to them (Padden and Humphries 163- 15 166). They are not looking to be â⠂¬Å"corrected† they are looking to be understood by others.This is causing a lot of doctors to do more examinations of them instead of understanding them at all. Deaf people do not want to be looked at as some kind of science experiment. Each year there are thousands of Deaf children that are getting implanted with a cochlea implant; this helps the eardrum to react to sound. With these implants they hinder the learning process of language because these children are not taught ASL, they are forced to talk instead. These implants are also a big problem when it comes to needed an MRI or even a lifesaving defibrillator.An MRI or defibrillator could cause the implant to explode and kill the person instantly (163-166). From the above questions stated, there is much to research and so many more questions that may arise. With the research presented in this chapter, the conclusion is somewhat vague but is the building block of what to come in the next chapters of this paper. Again to r einstate the meaning of the word culture once again; culture consists of social beliefs, values, behaviors, literary traditions, and art (J, Michelle). Deaf culture also has the same categories that are stated above.Survey A survey was conducted by myself of 50 different people. This was only a one question survey, what is Deaf culture? The survey was with 25 people from the general public and 25 people from the Deaf communities. It’s important to have asked the same question to the Deaf communities because not every Deaf person were exposed to the Deaf culture or even use American Sign Language (J, Michelle). The results of this survey are: 16 20 people answered with, â€Å"Deaf culture? Is there such a thing? † 5 people answered with, â€Å"Deaf culture? I never heard of it. † people answered with, â€Å"A group of people, meeting together once a month. † 10 people answered with, â€Å" Deaf culture is when history and traditions are shared and passed down to the next generations. † 10 people answered with, â€Å" Traditions, history, stories, and beliefs are passed down and shared with Deaf families. Having Deaf children passes down these traditions that are shared. † Some of these answers have the full idea of what Deaf culture is and others are unaware of Deaf culture. This goes to show that there are a lot of people out there that do not know what Deaf culture is or even that it exist.I hope that this paper will create curiosity and learn more about it. Summary There is a huge gap in knowledge among the general public on Deaf culture (Padden and Humphries). The way Deaf people act in their daily lives may confuse others. Because the general public might think the way Deaf people act is taboo; they think Deaf people have learning, psychological disabilities because it is not normal for them. The purpose of this paper is to educate others that are unaware of the Deaf culture here in America (J, Michelle). Education is power and once people understand more, they are more accepting.The major question is; what is Deaf culture? In order to make this a 17 successful paper and to be able to answer this question there are the following sub- questions. (1) What constitutes Deaf culture? (2) How has American Sign Language impacted the Deaf community? (3) What are the major issues that are being addressed in Deaf culture today? These sub-questions help understand and answer the major question. Research wasn’t only based on internet, books, and journals; I also took it upon myself to question 50 people. The question that was asked is what is Deaf culture?When asking this question I have found some interesting answers and it also supports the purpose of researching this paper. The methodology of this paper is clear and simple. Finding a lot of credible sources satisfies my research paper and also having a one question survey to the general public and Deaf communities in order to support the purpos e of this paper. The Gallaudet University website has amazing sources to use and also helped guide in choosing the right books/websites to do this research. Gallaudet also gets a lot of their research and studies from these two authors, Carol Padden and Tom Humphries.These two authors are very knowledgeable in Deaf culture and how the communities are run; they have taken the time to study the Deaf communities in order to write their books. What really motivated me to do this research is a quote from Rev. Jesse L. Jackson, â€Å"The problem is not the students do not hear. The problem is that the hearing world does not listen. † (Deaf President Now) This quote is sums up the realization that the general public in America are unaware of Deafness and the culture that Deaf people share. In 1988, the ally that went on at Gallaudet University, Deaf President Now, set off major awareness of the Deaf communities in the United States. This was the beginning of what would 18 change how people perceived the Deaf communities to be. Although, this was 25 years ago, the Deaf communities are still trying to get the awareness out. The Deaf communities are still trying to educate the United States that they are not to be perceived as people with disabilities and are unable to do much, but perfectly able bodies that can do just about anything but hear (Deaf President Now).With all my research I want to be able to share a brief summary as to how I was able to answer these sub-questions I created in order to answer the major question. My research was pretty extensive and it took some time to break it down enough to give a direct answer to each sub-question. What Constitutes Deaf Culture? Dictionary. com has provided the definition of culture in order to answer the important question, what is Deaf culture? Giving the definition of culture is a great base to start off of. Being able to understand the definition will give a better understanding of how Deaf culture fits in the same criteria of any culture.Deaf culture has been debatable by many as to whether it was considered a culture or not. Just by putting the definition of culture and explaining all the components that make up a culture and how Deaf culture has the same components, already answers the major question but it’s still only half the answer. I have also asked a single question to 50 people on what they thought Deaf culture was. This also supported the fact that the general public is not knowledgeable in this topic. 19 How has American Sign Language Impacted the Deaf Community?Carol Padden and Tom Humphries have extensive knowledge about Deaf communities and how the impact of American Sign Language has made on Deaf communities. In order to answer this question, it required a brief history review. In order to understand how hard it was for the Deaf to communicate without sign language I believe gives another perspective on how important American Sign Language is to the Deaf communitie s. Also This helps answers the first sub-question by adding that American Sign Language is part of their culture because it’s a language that is shared throughout the communities and will be passed down to the generations to come.What are the Major Issues within the Deaf Community Today? The NAD (National Association for the Deaf) has been reporting on the major issues in the Deaf communities. As of the present day there are not enough Deaf schools around. This is a major problem because language skills, social skills, and the exposure the children get to their culture are very important (NAD). These schools are being shut down due to the fact there is very little knowledge as to how important these schools are to the Deaf communities. This topic is very important to mention because it also answers my first and second sub-questions.This issue shows how important it is to preserve American Sign Language along with their culture. Children in this generation are having a hard ti me with being able to be exposed to the Deaf culture because these schools are unable to be open to provide this exposure. In order for schools to stay open the government has to be educated in Deaf culture and their language. Without the knowledge they will continue to make these devastating decisions (Stop Closing). 20 Discussion of Results With this research I have found that the knowledge about Deaf culture in general is very minimal within the United States.We are aware of Deafness but we are not aware of the culture and the language that represents these people. In the books by Carol Padden and Tom Humphries, they basically summed up how misunderstood the Deaf communities are. Deaf communities are look at as being disabled and in need of help when that is far from the facts. With this paper and the resources I have provided in it will hopefully prompt others to look more into this topic and educate themselves about Deaf culture. With the three sub-questions that I have choose, (1) What constitutes Deaf culture? 2) How has American Sign Language impacted the Deaf community? (3) What are the major issues that are being addressed in Deaf culture today? I believe I have answered them all in detail and they all strongly support and answer my major question; what is Deaf culture? In conclusion to this paper, I believe it is safe to say that with more knowledge in this topic the Deaf communities will be able to preserve their culture and be understood more as individual Americans. Deafness is not a weakness it is just a miss component to the five senses. Deafness shouldn’t be considered a disability but as an opportunity. 1 Work Cited â€Å"About American Deaf Culture. † Gallaudet University . N. p.. Web. 2 Mar 2013. ;http://www. gallaudet. edu/clerc_center /information_and_resources/info_to_go /educate_children_(3_to_21) /resources_for_mainstream_programs /effective_inclusion/including_deaf_culture /about_american_deaf_culture. html;. â€Å"Amer ican Sign Language:History. † SignGenius. N. p.. Web. 3 Mar 2013. ;http://www. signgenius. com /american-sign-language/american- sign-language-history. shtml;. â€Å"Deaf President Now. † Gallaudet University . N. p.. Web. 2 Mar 2013. ;http://www. gallaudet. du /Gallaudet_University/About_Gallaudet /DPN_Home/Impact. html;. J, Michelle. â€Å"Deaf Culture Uncovered. † Articlesbase (2008): n. pag. Web. 2 Mar 2013. ;http://www. articlesbase. com/languages-articles /deaf-culture-uncovered-612047. html;. â€Å"NAD Action Alert: Preserve State Schools for the Deaf. † National Association of the Deaf. N. p. , 16 FEB 2011. Web. 3 Apr 2013. ;http://www. nad. org/news/2011/2/nad-action- 22 alert-preserve-state-schools-deaf;. Nakamura, Karen. â€Å"About American Sign Language. † Deaf Resource Library. N. p. , 13 Jul 1995. Web. 3 Apr 2013. lt;http://www. deaflibrary. org/asl. html Padden, Carol, and Tom Humphries. Inside Deaf Culture. Cambridge, Massachusetts: Harvard University Press, 2005. Print. â€Å"Stop Closing Schools for the Deaf. † Deaf Think Tank. N. p. , 27 Sep 2012. Web. 3 Apr 2013. ;http://deafthinktank. org/stop-closing-schools -for-the-deaf/;. â€Å"U. S. State Residential Schools for the Deaf. † Deaf Education. N. p. , n. d. Web. 3 Apr 2013. ;http://www. deafed. net /PageText. asp? hdnPageId=105;. Wilcox, Sherman. American Deaf Culture: An Anthology. Burtonsville, Maryland: Linstok Press, 1989. 2-5. Print.

Review of the Child Protective Services Investigation Process Essay

In the beginning of 2004, the tragic death of a young boy in San Antonio, TX raised concerns about Texas Department of Protective and Regulatory Services’ (TDPRS) procedures relating to the investigation of the child protective services (CPS) process, including responding to telephone reports and assessing the risk of maltreatment accurately. TDPRS is currently under investigation ordered by the Governor, Rick Perry. The Governor stated, â€Å"there is enough evidence from various parts of the state to suggest that some of our most vulnerable children are not receiving the protection they need from abusive situations. The evidence leads me to believe we have a systemic breakdown in the safety net that must protect abused children† (www.governor.state.tx.us July 1, 2004). This paper examines current procedures in the investigation process and provides recommendations for improvement related to several of the details and feature of the operations process. â€Å"Reinventing government† initiatives draw heavily on supply chain management, total quality management, business process reengineering, and just-in-time delivery – concepts that fall under the Operations Management umbrella.(Chase, 2003). Because this review is narrowly focused on the CPS investigation process, there are several essential elements of child welfare services that are not addressed in this paper, including substitute care and permanency services. OVERVIEW OF FUNCTIONAL AREAS The overall goal of CPS is to protect the unprotected children from abuse and neglect. This report focuses on specific CPS functions and crosscutting themes. These functions are those that comprise the child protection response to allegations of abuse and neglect. Operational definitions described in this report include: * Screening and Intake – the process by which CPS receives a referral and a report concerning allegations of child abuse or neglect, and decides whether or not to respond to the referral and report. * Investigation – the process by which CPS determines whether child maltreatment has occurred or if a child is at risk of maltreatment, and the decisions and actions that are needed to ensure the child’s safety. * Other CPS Response and Alternative Response – a response to an allegation of abuse or neglect that assesses the needs of the child or family with or without requiring a determination that maltreatment has occurred or that the child is at risk of maltreatment for the purpose of providing the family with services. For each function, there are several different features. The workflow of these functions is described in Table 1. SCREENING AND INTAKE Receiving community referrals, which includes those from mandated professional reporters and the population at large, is the gateway to CPS. Features of the intake procedures include the availability to receive reports, methods for documenting reports, and timeframes for accepting and forwarding a report. Intake is available 24-hours a day 7 days a week, and centralized in Austin, TX. Referred reports are generally categorized into two groups. In the first group, CPS caseworkers are dispatched immediately for children believed to be in imminent risk of harm. In the second group, investigations are usually initiated within 10 days. The policies indicate that a decision protocol for forwarding cases for investigation. The hotline workers conduct quality assurance (QA) reviews on each case and decision to forward a case to investigation is made with supervisor approval. In case of sexual abuse and serious abuse, the case must be notified to law enforcement. INVESTIGATION The investigation function addresses the process of determining whether a child has been maltreated or is likely to be maltreated, and if services are needed to ensure the child will not be harmed in the future. TDPRS implemented the use of risk and safety assessment (IRA) as tools to guide decision-making as to when and how to intervene to keep children safe in the immediate future and to reduce long-term risk. The result of IRA was included at case closure, during case planning at any major decision point, or whenever circumstances suggest a child’s safety is at risk. Investigators usually check if the child’s family has had a prior validated report of abuse or neglect. Investigators then visit and interview the family, including initiating face-to-face contact with the children, and begin collecting information about the alleged maltreatment incident. If an investigator, during the initial investigation, believes that a child has been maltreated and needs the court to protect the child’s safety, the investigator must initiate judicial oversight of the case, which can be time-consuming and complicated. While the investigator is following the procedures involved in investigating the alleged maltreatment, he or she is also developing a tentative plan to address those conditions in the home that CPS believes contributed to the maltreatment of the child. This plan ultimately becomes the case plan that outlines treatment services for the child and the family. The plan described what actions are required of all the parties involved to correct the condition that caused the maltreatment. OTHER CPS RESPONSE AND ALTERNATIVE RESPONSE The overall goals of alternative response are to provide a response option to those families whose situations did not meet the mandate or criteria for CPS involvement, to serve low-risk or low-severity situations, or to improve family situations. This is to emphasize partnering the families with the community and creating a network for the family, protect children and assist parents to recognize and remedy conditions harmful to their children, provide preventive services before the need of CPS involvement is required, and prevent the family from potentially being re-referred. The causes of child abuse and neglect are complex, and a case plan can involve referrals to an array of individuals, including caseworkers from other units in the agency, private service providers such as mental health and counseling professionals, other public agencies such as housing and transportation services. CURRENT WORKFLOW Documenting business process flows visually not only helps in ISO and QS initiatives, but it is the first step toward continuous improvement. (Gould, L. 2000) A good way to start analyzing a process is with a diagram showing the basic elements of a process (Chase, 2003) Table 1 describes the overview of current workflow from the time the report of maltreatment was reported to CPS until the completion of the investigation. Table 1 UNDERLYING PROBLEMS Because child protection is a critical service and because of the seriousness consequences of errors, CPS must seek to insure the quality, timeliness, and accuracy of the process both through detailed specifications (laws, regulations, and policy) and thorough supervisory oversight. However, the process must be balanced with systems that give workers and supervisors sufficient flexibility to apply sound professional judgment. Increases in the number of maltreatment cases, the changing nature of family problems, and long-standing systemic weaknesses have placed the CPS system in a state of crisis and undermined its ability to fully carry out the responsibilities for abused and neglected children. First, child maltreatment reports have risen steadily across the state. The caseloads of CPS have grown correspondingly, and CPS cannot keep pace with this workload. Second, these caseloads are increasingly composed of families whose problems have grown more troubling and complicated, with substance abuse a common and pervasive condition. Finally, systemic weaknesses, such as difficulty maintaining professional and skilled workforce, inconsistently implementing policies and procedures, and poor working relationships with outside resources has created a long-standing problems. The combined effect of difficult caseloads and systemic weaknesses may endanger the lives of children coming to the attention of CPS. In CPS, the staff sometimes deal with life-and-death issues, the knowledge of and consistent application of appropriate policies and procedures are critical. However, CPS staff is unable to consistently apply existing policies such as inadequate safety assessment. This is because policies change frequently, no procedures manual exists, and information is inconsistently distributed to all staff. By necessity, CPS should work efficiently and effectively with outside resources to protect children. However, the outside resources, like CPS, also face problems associated with the large volume of increasingly complex cases, budget cuts, and Medicaid reform. Unnecessary time spent to transfer or refer cases diverts the investigator from performing investigative activities on other open cases and create â€Å"congestion† in workflow. COMPARE AND CONTRAST WITH OTHER PRACTICE In 1994, Missouri developed a new strategy to handle the overwhelming number of reports coming into its CPS system. Missouri recognized that state government, acting alone, had neither the resources nor the local community, neighborhood, or family base to effectively alter the cycle of abuse and neglect. The agency and local CPS offices have turned to the broader community of churches, schools, mental health providers, and others to expand their reach. By developing partnerships with these community groups, CPS is able to quickly increase the number of people available to serve children and their families, without increasing CPS staffing levels. The model in this state is also based on the premise that not all CPS cases require the same traditional approach. Instead, the models incorporate a flexible response, whereby CPS cases can be grouped according to the nature of the allegation, recognizing that different types of allegations required different responses. RECOMMENDATIONS Build Community Partnership Different types of maltreatment require dramatically different prevention and treatment strategies. It is critical for CPS to form partnerships between CPS and community service providers. This will allow the cases to be referred and transferred more smoothly and in a timely manner. However, ultimate success will depend on the CPS staff’s ability to overcome certain challenges, such as developing willingness within the community to become more active in protecting children from maltreatment and to adapt to new roles and responsibilities. Refine the Key Performance Requirement Key Performance Requirements How to Achieve These Requirements Report Receipt (Intake) * Community awareness of when and how to report * Minimal wait to reach the intake workers * Effective use of the CAPS (agency computer system) * Enhanced phone system that provide real time information, manage call distribution to available workers, and support estimation of staffing requirements Screening * Immediate response to high risk situations * Reasonable timeliness of decisions on other situations * Sound screening decisions * Screening guidelines that provide consistent direction * Immediate access to relevant information system * Real-time consultation from experienced supervisors Assessment (Investigation) * Sufficient thoroughness; reasonable and prudent efforts made to obtain relevant information * Timeliness of decisions * Decisions consistent with information and with policy * Assessment guidelines that provide consistent direction * Assessment timeliness requirements that balance thorough information gathering with responsiveness * Reasonable caseloads and adequate number of staff * Accessible consultation from experienced supervisors Management Reporting * Information that enables management to make sound judgments regarding overall performance and other matters, such as staffing requirements * Information that enables supervisors to manage caseloads and monitor quality and timeliness * Use of the information to identify targeted improvements where needed * Real-time information about on-going cases * Reports on both the detailed (by worker) and summary (by unit) level on caseloads and case status (pending, deadlines, overdue, etc.) * Reports of quality assurance findings * Designation of specific performance measures that will be tracked and monitored with comparisons across local offices * Management reports on overall program performance including workload, timeliness, quality assurance results, investigation outcomes, list of outside resources, etc. CONCLUSION TDPRS is facing increased reports of child abuse and neglect, as well as a disturbing increase in the number of families with severe and multiple problems. The burden to improve the ways CPS responds to children at risk of abuse and neglect falls on state and local governments. When a process is operating at capacity, the only way to take on more work without increasing the waiting time is add more capacity (Chase, 2003) CPS management must recognize that the traditional approaches to child protection cannot keep pace with the demand for services. CPS needs to reach out to communities to establish partnerships among service providers, as well as our citizens. Furthermore, the CPS management team must look at the entire workflow of the operations process and recognize long-standing systemic problems. It is critical to seek ways to correct deficiencies and to build and maintain the personnel that will support the operations management strategies. REFERENCES: Chase, R. (2003). Product design and process selection. Operations Management for Competitive Advantage, Tenth Edition. The McGraw-Hill Companies. Chase, R. (2003). Operations strategy and management change. Operations Management for Competitive Advantage, Tenth Edition. The McGraw-Hill Companies. www. tdprs.state.tx.us www.governor.state.tx.us Gould, L. (2004) Designing a better business. Gardner Publications, Inc. Retrieved from www.autofieldguid.com on 8/23/04 McDonald W. (2001). National study of child protective services systems and reform efforts – Literature review. Retrieved from www.aspe.hhs.gov.hsp/protective01/ on 8/22/04. http://www.gao.gov/archive/1997/he97115.pdf